THE ROLE OF DIGITAL INFLUENCERS IN THE PURCHASE DECISION PROCESS: A STUDY APPLIED TO THE FASHION CONSUMER

Abstract

Nowadays, we live in a society in constant evolution, marked by accelerated technological advances and now we are going through another social transition born from the third industrial revolution, also known as the digital age that was originated in the mid-twentieth century, the digital transformation that has transformed society in the way of thinking and acting. Since technology is increasingly present in our daily lives, more and more digital professions have emerged, as is the case of digital influencers, these professionals manifest themselves in different ways and through different social networks, such as bloggers, Instagrammers, and Youtubers. These have been playing a key role when it comes to promoting brands and products, helping companies to grow, and having a significant impact on consumers' lives. This study aims to understand the impact of digital influencers on the purchase decision process applied to fashion consumers. The methodology used in this dissertation is qualitative in nature and combines the carrying out of semi-structured interviews of an exploratory nature with digital influencers and the execution of a focus group for consumers. The results show that consumer decisions, in general, are influenced by digital influencers.