Abstract
This article aims to explore the nature of do-it-yourself (DIY) impact measurement tools used in the voluntary sector, using a contextual inquiry approach. This is an understudied area of research, knowledge that would be considerably valuable for practitioners in the sector who wish to create their own DIY impact measurement tool. Semi-structured interviews and observation sessions are used to explore an example of a DIY impact measurement tool, the processes of its creation and operation, and how it has been shaped, from the perspective of a UK environmental charity. The study identifies how and why the tool was created as well as which resources are being used to build it. Findings show that the functionality and requirements of the DIY impact measurement tool are mostly shaped by the charity’s social, cultural and organisational characteristics.
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