The Relationship between Job Satisfaction and Turnover Intention: A Meta-Analysis

Abstract

This paper aims to determine the effect size and direction of the association between hospitality employees' job satisfaction and turnover intention through a meta-analysis. Relevant studies were systematically searched in the Web of Science (WoS), EBSCOhost Hospitality & Tourism Complete, and Google Scholar databases. Ultimately, 32 studies examining the connection between job satisfaction and turnover intention, with reported correlation coefficients and sample sizes, were included in the research. The analyses were conducted using the CMA 3.0 program. To assess publication bias, a funnel plot, Begg & Mazumdar rank correlations, and Classic Fail-safe N tests were applied. Utilizing a random effects model, the study identified a moderate and negative association between job satisfaction and turnover intention (r =-0.434, p < 0.005). Additionally, the moderating role of the sampling region in the relationship between these variables was confirmed. Based on the findings, practical recommendations are provided for hospitality managers.