Abstract
This study examines the relationship between green operations and sustainable quality performance, by incorporating environmental technology as a mediator. Using a sample of 124 firms in Malaysia’s industrial products and service companies, a proposed set of hypotheses are tested using partial least squares structural equation modeling, which allows for consistent analysis. The results show that green operations positively impact environmental technology. Likewise, both these constructs have a significant relationship with sustainable quality performance. Moreover, environmental technology positively mediates the relationship between both green operation and sustainable quality performance of firms. These specific findings can be insightful for technical and operational managers when they respond to multiple stakeholders’ specific environmental and competitive expectations. The findings provide empirical evidence for policymakers, technical and operational managers in advancing green operations with specific operational functions and responsive to the importance of integrating innovative environmental technology toward sustainable quality performance.
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