The Quest for "How to do Hybrid right": Moving Beyond Compensating Asymmetries to Experience-Driven Cooperation
Hybrid work has become increasingly popular in the aftermath of the Covid-19 pandemic. Despite its popularity, many organisations still strive to find an answer to "how to do hybrid cooperation right''. Enabling collaboration across digital and physical workspaces, participants, and practices is a great challenge, as it inevitably introduces asymmetric relations, incongruences in frames of reference, and misaligned ecosystems and technical infrastructures. The paper investigates approaches used to manage asymmetries in hybrid work settings and their impact on cooperation. Through a multi-sited ethnographic study, we reveal a prevalent reliance on mimicking tools and practices native to fully physical or fully digital settings in the hybrid space. These mimicking practices often arise because the hybrid work setting is viewed through a deficit lens, whereby it is perceived as lacking certain elements (e.g., body, voice, mobility) and access to modalities from especially the physical setting, thereby necessitating the need for compensation work. To provide vocabulary to conceptualize and articulate this type of practice, we introduce the concept compensation work, referring to work that is carried out to offset a deficiency or absence that has been identified, aiming to restore and re-establish a familiar state that has vanished. While compensating through mimicking is intuitive, such approaches assume that our known practices and interactions from the physical workspace can indeed be translated to another context, neglecting the fact that changing the medium inevitably impacts the message. Thus, cooperative practices and interactions taking place in the physical workspace do not remain the same when unfolding in the hybrid space. Finally, we suggest that in order to design technologies and practices that support hybrid cooperation we first need to acknowledge the hybrid workspace as a distinct "third space'' next to the fully remote and fully physical workspace. This includes following an experience-driven approach to hybrid cooperation, encouraging the design of innovative interactions that extend beyond merely compensating for asymmetries and leveraging the unique capabilities and affordances of these settings.
- Research Article
1
- 10.9734/sajsse/2022/v16i2608
- Nov 25, 2022
- South Asian Journal of Social Studies and Economics
Knowledge worker performance is becoming an increasingly important requirement in information technology (IT) firms for its competitiveness. Although employee performance is an extensively researched area, the impact of the real estate environment of office on the performance of employees is still unexploited. The impact of the physical and social workplace on cognition and knowledge sharing by the knowledge worker and its impact on the knowledge worker's performance are hardly discussed in the literature. In this context, this study aims to investigate the relationship between the physical and social workspace setting on the knowledge worker performances in the Information Technology (IT) industry in Sri Lanka. The outcome of the study provides insight to top management of IT companies to confirm how attributes of office real estate environment contributes to knowledge worker performance. The study applied a quantitative approach to explore the impact of the physical and social workspace on the performance of knowledge workers. The study employed a convenience sampling method for collecting data from 185 respondents who worked in IT industry using a self-administered questionnaire. Partial Least Squares Structural Equation Model (PLS –SEM) was used to analyze the data. The findings of the study confirmed that physical workspace support cognitive work and knowledge sharing of a knowledge worker. Physical workspace characteristics have the strongest impact on knowledge sharing than the cognitive work of the knowledge employee. In addition, the analysis confirmed that cognitive work also supports knowledge worker performance. Thus, findings suggest that a review of the physical workspace of the IT organization is an important strategic decision to ensure higher order performance of the IT employees. In summary, the study argued that the physical workspace of the organization seems to play a pivotal role in ensuring the higher performance of the employee via cognition. Thus, this paper contributes to IT company management to think out of the box to ensure an improved physical workspace for better employee performance.
- Conference Article
3
- 10.1145/1900441.1900492
- Nov 29, 2010
This study begins an exploration into the temporary nesting or squatting experience of people using cafes as physical workspaces. I argue that the way people appropriate--and thereby design--temporary work environments in public places, will be of interest to both interior and interactive designers. The focus on what I call 'squatting' is one that takes into account the fact that we physically navigate urban environments; stopping to do digitally mediated activities along the way. While this activity is often solitary in nature it is done in collaboration with the sounds and activities of others. This is an important premise for using participatory research methods that can lead to, and follow participatory design.
- Research Article
15
- 10.1068/b3239
- Jun 1, 2007
- Environment and Planning B: Planning and Design
As built environments become increasingly hybrid physical, social, and digital spaces, the intersecting issues of spatial context, sociality, and pervasive digital technologies need to be understood when designing for interactions in these hybrid spaces. Architectural and interaction designers need a mechanism that provides them with an understanding of the ‘sociality-places-bits' nexus. Using a specific urban setting as an analytical case study, we present a methodology to capture this nexus in a form that designers of hybrid spaces can effectively apply as a tool to augment digitally sociality in a built environment.
- Supplementary Content
84
- 10.1080/14606925.2017.1352900
- Jul 28, 2017
- The Design Journal
In this paper we propose a new direction for design, in the context of the theme “Next Digital Technologies in Arts and Culture”, by employing modern methods based on Interaction Design, Interactive Storytelling and Artificial Intelligence. Focusing on Cultural Heritage, we propose a new paradigm for Museum Experience Design, facilitating on the one hand traditional visual and multimedia communication and, on the other, a new type of interaction with artefacts, in the form of a Storytelling Experience. Museums are increasingly being transformed into hybrid spaces, where virtual (digital) information coexists with tangible artefacts. In this context, “Next Digital Technologies” play a new role, providing methods to increase cultural accessibility and enhance experience. Not only is the goal to convey stories hidden inside artefacts, as well as items or objects connected to them, but it is also to pave the way for the creation of new ones through an interactive museum experience that continues after the museum visit ends. Social sharing, in particular, can greatly increase the value of dissemination.
- Research Article
- 10.25124/idealog.v3i2.1452
- Oct 29, 2018
- Idealog: Ide dan Dialog Desain Indonesia
In 2015, Indonesia was faced with the high relocation intensity of dense settlements into flats. As a result, various community groups experience changes in the environment, especially children who have to face an immediate environment in the flat. One aspect of life that is affected is the social aspect which is closely related to the communal area in the flat environment. The communal area, which acts as a place for children's social interaction, consists of the physical settings and activities that exist in the area. Both influence each other. The different physical settings in a social space can cause differences in opportunities for children's social interaction. This study aims to examine the role of physical setting of the communal area towards children's social interactions that occur. The research method is qualitative with a case study approach. Observations and interviews were carried out as data collection techniques for later descriptive analysis phase. The results showed that physical settings affect how children choose areas for their interaction activities. Limits to freedom of interaction and feelings of isolation also arise due to physical limitations on physical settings of communal areas in flat towers which is influenced by the experience of children in their old environment. Keywords: children, communal area, physical setting, flat
- Research Article
3
- 10.47197/retos.v61.109851
- Dec 1, 2024
- Retos
This research aims to determine the role of Artificial Intelligence (AI) and Thunkable interactive learning media application design in cerebrating practices of lecturer education in the context of physical education (PE) methods integrated training. Questions arise on how lecturers can reinforce PE lessons with technologies such as AI and Thunkable and what challenges they face in doing so. This study utilized descriptive research design and data was collected by means of semi-structured interviews with PE lecturers who were knowledgeable about and had utilized AI or Thunkable in their teaching practice. Analysis of quantitative data was also descriptive but focused on transcribing the qualitative data based on, among others, lecturers' technological competence, benefits and challenges of the implementation, student outcome, and qualitative, lecturers' responses. Results found out that despite 70% of lecturers’ awareness of AI in PE lessons, only 30% of them used the available AI tools for the lessons. Out of the few lecturers who attempted to use the Thunkable application, only 25% were able to generate apps which is the focus of the application. Lecturers suggested that students would benefit a lot from AI especially through active participation rewarded by instant feedback without possibilities of concerns being addressed properly due to insufficient training and technical infrastructures. The implications of this study will focus on educational linguistics considering practical uses of AI tools in the language of education in terms of physical education. The use of AI systems in PE lessons can enhance communication and interaction in a multilingual setting that promotes both language and movement skills. This research aims to determine the role of Artificial Intelligence (AI) and Thunkable interactive learning media application design in cerebrating practices of lecturer education in the context of physical education (PE) methods integrated training. Questions arise on how lecturers can reinforce PE lessons with technologies such as AI and Thunkable and what challenges they face in doing so. This study utilized descriptive research design and data was collected by means of semi-structured interviews with PE lecturers who were knowledgeable about and had utilized AI or Thunkable in their teaching practice. Analysis of quantitative data was also descriptive but focused on transcribing the qualitative data based on, among others, lecturers' technological competence, benefits and challenges of the implementation, student outcome, and qualitative, lecturers' responses. Results found out that despite 70% of lecturers’ awareness of AI in PE lessons, only 30% of them used the available AI tools for the lessons. Out of the few lecturers who attempted to use the Thunkable application, only 25% were able to generate apps which is the focus of the application. Lecturers suggested that students would benefit a lot from AI especially through active participation rewarded by instant feedback without possibilities of concerns being addressed properly due to insufficient training and technical infrastructures. The implications of this study will focus on educational linguistics considering practical uses of AI tools in the language of education in terms of physical education. The use of AI systems in PE lessons can enhance communication and interaction in a multilingual setting that promotes both language and movement skills.
- Research Article
11
- 10.4000/alsic.3172
- Jan 1, 2017
- Alsic
1. Presentation Language Centers in the United States have been reacting to disruptive changes for decades. What started out as technology-enabled listening and recording facilities with a clearly defined mission–the language laboratories–have evolved into a set of multi-purpose support, teaching, research, social, and hybrid spaces. In his keynote address, Dr. Kronenberg presents this adaptation process, its outcomes, and the current state of language centers and language center design in th...
- Book Chapter
17
- 10.1007/3-540-49163-5_3
- Jan 1, 1999
We start from a basic and fruitful idea in current work on the formal analysis and verification of hybrid and real-time systems: the uniform representation of both sorts of state dynamics - both continuous evolution within a control mode, and the effect of jumps between control modes - as abstract transition relations over a hybrid space X ⊆ Q × Rn, where Q is a finite set of control modes. The resulting machine or transition system model is currently analyzed using the resources of concurrent and reactive systems theory and temporal logic verification, abstracted from their original setting of finite state spaces and purely transitions. One such resource is the propositional µ-calculus: a richly expressive formal logic of transition system models (of arbitrary cardinality), which subsumes virtually all temporal and modal l ogics. The key move here is to view the transition system models of hybrid automata not merely as some form of discrete abstraction, but rather as a skeleton which can be fleshed out by imbuing the state space with topological, metric tolerance or other structure. Drawing on the resources of modal logics, we give explicit symbolic representation to such structure in polymodal logics extending the modal µ-calculus. The result is a logical formalism in which we can directly and simply express continuity properties of transition relations and metric tolerance properties such as being within distance ∈ of a set. Moreover, the logics have sound and complete deductive proof systems, so assumptions of continuity or tolerance can be used as hypotheses in deductive verification. By also viewing transition relations in their equivalent form as set-valued functions, and drawing on the resources of set-valued analysis and dynamical systems theory, we open the way to a richer formal analysis of robustness and stability for hybrid automata and related classes of systems.
- Research Article
1
- 10.21831/inersia.v19i2.61075
- Dec 31, 2023
- INERSIA lnformasi dan Ekspose Hasil Riset Teknik Sipil dan Arsitektur
The development of city facilities and infrastructure is one of the indicators that can be seen to find out how the development of a city area is. The city of Tegal is one of the cities that is currently making improvements in its urban areas, namely by repairing and arranging public spaces in the city of Tegal. One of the results of the improvement and arrangement of public spaces in the City of Tegal is the arrangement of the corridor for Jalan Ahmad Yani, City of Tegal. Ahmad Yani Street in Tegal City is a secondary local road with the status of a city road in the center of Tegal City. Arrangements made on Jalan Ahmad Yani are such as implementing a one-way system for vehicles, providing parking pockets and making improvements to the pedestrian path area. This research will discuss how changes in the physical setting that occurred on Jalan Ahmad Yani after repairs and rearrangements have been carried out so that they affect the formation of a new character and identity of the street space. In addition, this research will also discuss the impact on the community and the environment around Jalan Ahmad Yani from changes in the physical setting. This study uses a qualitative research method with descriptive analysis which aims to explain what phenomena occur in the field and examine based on existing theory. The results of this study are expected to be able to explain how the physical setting of a street space can influence and create character for that street space.
- Research Article
- 10.61838/kman.ijimob.3.1.15
- Jan 1, 2023
- International Journal of Innovation Management and Organizational Behavior
Objective: The objective of this study is to explore the dynamics of employee engagement in remote work settings and to identify strategies that enhance both productivity and well-being outside the conventional office environment. Methodology: This qualitative study utilized semi-structured interviews to gather data from 25 participants representing various industries, job roles, and geographical locations. Participants were selected using purposive sampling to ensure a broad spectrum of insights. The study aimed for theoretical saturation and utilized NVivo software for the transcription, coding, and thematic analysis of interview data. Findings: Three main themes were identified as critical to enhancing engagement and productivity in remote work settings: Communication Practices, Work-Life Balance, and Employee Support. Each theme comprised several categories: Communication Practices included Team Interaction, Managerial Communication, Tools and Technologies, Information Accessibility, and Feedback Loops; Work-Life Balance included Time Management, Physical Workspace, Mental Well-being, and Boundaries Setting; Employee Support included Technical Support, Professional Development, Emotional Support, Leadership Roles, Autonomy and Trust, and Organizational Culture. Conclusion: The study concludes that effective remote work strategies require robust communication practices, a strong support system, and a dedicated focus on maintaining work-life balance. Organizations should prioritize these areas to foster a productive and engaged remote workforce. Implementing structured communication strategies, supporting professional and personal development, and ensuring physical and psychological well-being are paramount for sustaining high levels of engagement in remote work settings.
- Discussion
2
- 10.1016/j.rcsop.2022.100216
- Dec 27, 2022
- Exploratory research in clinical and social pharmacy
Maximizing student potential: Lessons for pharmacy programs from the patient safety movement
- Book Chapter
10
- 10.1007/978-3-319-71027-3_20
- Jan 1, 2017
Given mixed reality’s (MR) unique status as an emerging medium that incorporates both the physical and the virtual in hybrid space, it is a particularly interesting field in which to study the design process as a whole, and interactive narrative design in particular. How prominently does story figure in MR design? What kinds of stories are being told? As MR tools become more accessible, the field is opening up to a wider variety of practitioners. However, the full breadth of methods and techniques being brought to bear in design for MR has not yet been studied. This paper presents findings from an interview study with fifteen leading MR designers, and describes the multiplicity of approaches they use. These approaches are presented as a matrix, composed of a opportunistic—deterministic spectrum (based on designs planned in advance vs. improvisation), and a storytelling—sensationalizing spectrum (based on designs aimed at narrative creation vs. development of a sensory experience).
- Research Article
24
- 10.2307/3380843
- Jan 1, 1995
- Public Productivity & Management Review
Physical conditions of work remain a hidden dimension of organizational life (Hall, 1966). Historically, physical conditions of work have received relatively little notice in the study of organizations, at least since the Hawthorne Studies appeared to suggest that the manipulation of objective factors was less consequential than the impact of social relations in work settings. Organizational ecology (Steele, 1986), the patterns of reciprocal relationships between individuals and features of their work surroundings, is not well understood. Contemporary interest in the influence of physical settings is on the rise. This is partly because sick are common and cause employees to experience chronic fatigue, headaches, dizziness, cardiovascular problems, cancer, and Legionnaires' disease. Sick buildings can injure and kill. The quality of work environments also influences employee morale, productivity, and turnover. It is important for employees and organizational administrators who have to deal with the productive and legal consequences of the neglect of this issue. Recently, Charles Goodsell (1990) categorized physical settings issues as administrative ethnography and identified this as an important emerging area of research in the field of public administration. More research in this area would contribute to greater understanding of the dynamics of administrative life, the influences of organizational cultures within bureaucracy, and the development of crucial work attitudes. What follows is an empirical test of a theory of how person-environment relations work in organizations. The study explores how workers make sense of their surroundings and relates that sense to overall job satisfaction. This research tests two hypotheses. First, employees judge physical work factors based on assessments of a work setting's adequacy, arrangement, and symbolic features and of how much power they feel they have concerning their design and use. Second, employee evaluations of these elements result in an overall
- Research Article
74
- 10.1016/j.apergo.2013.05.011
- Jul 12, 2013
- Applied Ergonomics
Socio-technical systems and interaction design – 21st century relevance
- Research Article
1
- 10.1093/ptj/pzaa226
- Dec 26, 2020
- Physical therapy
Safe fall landing strategies (SFLS) have shown promise to decrease injury during falls but have been examined primarily in young, healthy populations. There is emerging evidence to suggest SFLS can be safe and effective for a geriatric population; however, this intervention has not been examined in a clinical physical therapist practice setting. This case study seeks to determine how SFLS can be incorporated into a physical therapy program with a geriatric population. A 77-year-old woman reported imbalance and inability to return to her previous active lifestyle. Multiple SFLS were implemented during the course of physical therapist management. Controlled fall heights were gradually progressed over the course of therapy. Gains in Patient Specific Functional Scale score (initial score=2.5, discharge score=8), static balance, and ability to perform floor-to-waist lifting were seen following physical therapist intervention that included SFLS. The patient was able to perform a back fall and a front fall from a standing position and reported no adverse side effects throughout the course of physical therapist care. This case report demonstrates how SFLS were safely and pragmatically progressed for 1 patient in a clinical physical therapy setting. SFLS may have the potential to improve patient outcomes and even decrease the risks associated with falls, though further evaluation is needed. This case report introduces SFLS as an emerging intervention in the clinical physical therapist practice setting. This case report should encourage future research needed to assess the effectiveness and safety of this treatment strategy in physical therapy.