The quality of care with the use of information technology in the professional school Doutor José Alves da Silveira in Quixeramobim – Ceará

Abstract

Over the years the quality of care in institutional organizations has been seen as a need for improvement and full improvement for citizens to enjoy the services provided with zeal, strife for efficiency and effectiveness, structuring elements for an administration focused not only on theories, but also on results. In this context, in order to reduce the impasses arising from the quality of care, the research question arose: What influence do information technologies have to boost the quality of care at the Professional School Doutor José Alves da Silveira? This article highlights the importance of the role of quality of care with the use of information technology at the Professional School Doutor José Alves da Silveira in Quixeramobim Ceará, with the objective of describing the processes related to quality management in care from the implementation of information technologies, analyzing the changes promoted in the quality of care from the accused speech of teachers and comparing the previous and current situation of the quality of care through the analysis of the data extracted in the above mentioned objectives. To meet the purposes of this study, the methods and techniques used were exploratory research with a qualitative approach, using the interview method and, research instrument, the questionnaire, with five open questions sent to twelve class directors through the google form. The participant observation method was also used, which aims to capture the meanings and subjective experiences of those who intervene in the process of social interaction. The interviewees were chosen for convenience and sampling using the saturation technique. The results collected were compared by the teachers' statements, perceiving the similarities in the answers. It is concluded that the quality of care combined with information technologies were satisfactory, in improving the services provided to users increasing the level of satisfaction and agility, in the way of perceiving the processes of technological innovation to make the organization an interactive space with more dialogue, interaction and agility in the flow of processes.