Abstract
The objective of current social reforms in Armenia is to address the ever-changing needs of the country’s population. The introduction of the Integrated Social Services (ISS) system, which is a major step towards a more client-centered system, aims to enhance the reach and positive impact of social services across the country. This article examines the legal and strategic foundations for the development of the ISS system and, at the same time, describes the key constraints that impede its effective operation. The results indicated that human resources, social work and innovation capabilities were the key constraints. This is an important take in the investigation on how the perfect balance within the social protection system will be reached in Armenia bearing in mind the existing state of affairs and future socio-economic challenges.
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