The Practice of Total Quality Management and Sustainable Competitive Advantage: Perspectives from Commercial Banks in Nigeria

Abstract

The practices of Total Quality Management result in stimulating property competitive advantage in elected Nigerian business banks. Was the fulcrum of this study. The survey analysis style was adopted to extract acceptable information from respondents (contract and permanent) staff chosen from old (3) and new (3) generation banks quoted within the Nigerian securities market. The five point Likert scale for structured questionnaire was administered by the investigator at the banks used in Delta State. The sampling technique used for the study is the chance sampling technique (simple random sampling) with a sample size of 262. The study used descriptive and inferential statistics in establishing the link among the freelance and dependent variables whereas multiple correlation analysis was accustomed to look at the hypotheses. The correlation result disclosed that the two independent variables for the study (leadership and high management commitment in management with total quality and continuous improvement have a powerful relationship with the variable quantity (sustainable competitive advantage). The regression result indicated that each one of the freelance variables had a positive result and an important relationship with a property competitive advantage. Amongst others, the study suggested that: the leadership/top management team should always live by example by incessantly exhibiting behaviors that support the operational objectives and show huge support in each means potential. They have to perpetually make sure also that there's no disconnect between the building blocks of operational excellence: individuals, strategy, structure processes, and technology and encourage perpetually on the means. The study additionally suggested that for Nigerian banks to perform optimally, there's a desire for all TQM practices to be tangled towards enhancing property competitive advantage, and there ought to exist a larger commitment to TQM practices.