Abstract
With the continuing digital revolution steered by the Internet, organizations are moving towards information technology integration to improve their performance. Regrettably, these developments have in no way been all-inclusive. The health gap between public institutions in first, second and third world nations has broadened. Public organizations in second and third world nations are characterized by poor performance. This study sought to establish the moderating effect of organizational characteristics on the relationship between information technology and performance of public hospitals in Kenya. The study used Technology Organization Environment (TOE) theory. The study was guided by explanatory and cross-sectional research design. The target population was 98 public hospitals in Kenya. Multi-stage sampling technique was used to select a sample size of 294 respondents. Primary data was collected using semi-structured questionnaires. For data analysis, descriptive statistics and multiple regression analyses were used. The study results established that organizational characteristics moderated the relationship between information technology integration and performance of public hospitals in Kenya. Therefore, study concluded that organizational characteristics play a major role in an organization’s adoption and utilization of information technology integration. The study recommends technologies should be customized to fit the type of organizational characteristics for better performance.
Highlights
Hospitals are essential in ensuring the better well-being of the citizens as well as that of nations [28]
The study assessed organizational characteristics to establish whether they moderated the relationship between ITI and performance of public hospitals
The organizational characteristics assessed include the level of the hospitals, the number of employees, and number of ICT innovations initiated by the Chief Executive Officer (CEO)
Summary
Hospitals are essential in ensuring the better well-being of the citizens as well as that of nations [28]. The use of information technology such as automation of medical records, electronic consultation bookings, the use of the Internet for communication purposes and the use of magnetic cards in hospitals has been embraced by developed and developing countries. In an effort to enhance the nature of care, health institutions regularly focus on a single process with solitary or interventional solutions. Though important, this strategy is iterative; an institution may ignore the actual opportunity to lay the basis for improved healthcare. It is evident that information technology integration of medical equipment and computer systems are required to drive health institutions to a better level of healthcare service delivery [2]
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