The moderating effect of analytical decision-making culture on the relationship between business intelligence drivers and organisational agility: Empirical study in Jordanian banking sector

Abstract

The aim of this paper is to examine the moderating effect of analytical decision-making (ADM) on the relationship between business intelligence drivers [business intelligence (BI), external drivers (EXD) and innovation capacity (INC)] on organisational agility (ORA) in the Jordanian banking sector using mobile banking applications. This study was conducted on four Jordanian banks using mobile banking applications. Approach data were collected in total and 300 out of 360 surveys were valid for the analysis. By carrying out partial least squares hypotheses and applying the confirmatory factor analysis, the item reliability, convergent validity and discriminant validity were assessed. We tested the loadings and the t-statistics of the indicators on their corresponding constructs. The findings revealed that there is a certain statistical effect of BI, EXD and INC on ORA; there is an important role of ADM culture as the mediator on the relationship between BI, EXD and INC and ORA. Keywords: Business intelligence, external drivers, innovation capacity, organisational agility, mobile banking application.