Abstract
Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users’ needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities’ online tutorial offerings. From there, OU's e-Learning and Instructional Technology Librarian developed the MAGIC guidelines (Manageable, Available, Geared at users, Informative, Customizable) to resituate OU Libraries’ online tutorials and place users at the center. Putting MAGIC into practice meant integrating Web tutorials at points-of-need, identifying and sharing essential information, and engaging students in the learning whenever possible.
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