Abstract
Abstract: Library and information science practice and research have transitioned from positioning the user in the life of the library to placing the library in the life of the user. A review of OCLC Research themes during the past twenty years identifies a shift in focus from the optimization and quantitative analysis of library collections, systems, and services to the study of the needs and expectations of users of library collections, systems, and services. Just as libraries operate within local and global networks and ecosystems, users, with diverse needs and expectations, are embedded in communities in various ways. This new environment changes the focus from individual decision making to collaborative decision making, centering and emphasizing the importance of relationships and experiences. OCLC’s research has addressed these trends, providing a path for library leaders and staff to create their New Model Library that focuses on agility, collaboration, virtualization, and space within their work, collections, and engagement experiences. This framework offers a way to navigate the transition to the library in the life of the community.
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