The level of satisfaction in construction of post-earthquake houses in Tanjung Sub-district, North Lombok Regency

Abstract

The earthquake disaster on Lombok Island in 2018 impacted 564 inhabitants, damaged167,939 houses, and damaged infrastructure. This condition requires the community to live in temporary shelters. The government, stakeholders, and other social agencies have worked together to rebuild the houses during the rehabilitation and reconstruction phase. The government’s earthquake-resistant residential model consists of simple instant houses (RISHA), conventional instant houses (RIKO), and instant wooden houses (RIKA). The purpose of this research was to analyze the level of community satisfaction of these houses. The research used five variables, i.e., reliability, responsiveness, assurance, empathy, and tangible with 24 sub-variables. The analysis method used isthe Customer Satisfaction Index (CSI). The research found that the CSI values for the RISHA and the RIKA model are 70.80% and 67.61%, respectively. Both models are in the satisfied category. Meanwhile, the CSI value for RIKO is 81.86% which is in the category of very satisfied.