The Lack of Diversity and Inclusion in Management in the Hospitality and Tourism Industry: Focused on the Interview with Executives

Abstract

This study examines underrepresentation in hospitality management, noting the contrast between lower-tier workers, predominantly minorities, and upper management, which lacks diversity. The paper suggests inclusion of minorities in hiring processes could improve workforce diversity. Challenges including attracting and retaining minority employees and promoting them to management roles are discussed. Barriers like escalating education costs and academic readiness that impact potential future managers are also explored. The study contends that given the multicultural customer base, the industry must recognize the value of a diverse workforce to improve service quality.