The Influence of System Quality, Information Quality, Perceived Usefulness, User Competency, And Employee Performance on User Satisfaction of Accounting Information Systems at the Medan City Government

Abstract

User satisfaction as an indicator of the success of the information system becomes very important if the information system is mandatory. This study aims to determine the effect of system quality, quality of information, perceived usefulness, user competency, and employee performance on the satisfaction of accounting information system users in the Medan City Government. This type of research is quantitative. Data sources were obtained by distributing questionnaires to employees in Medan City Government. In this study, the saturated sample was all employees who became information systems users in Medan Pemko, totaling 91 people. This study uses the Partial Least Square-Structural Equation Modeling (PLS-SEM) technique through SmartPLS software. The results of this study indicate that partially, the quality of the system, quality of information, perceived usefulness, user competency, and employee performance have a positive and significant effect on the satisfaction of accounting information system users. Simultaneously, the system, quality of information, perceived usefulness, user competency, and employee performance influence 94.8% in predicting the satisfaction variables of accounting information systems. The remaining 5.2% are influenced by other variables not examined in this study. Keywords: system quality, information quality, perceived usefulness, user competency, employee performance, AIS user satisfaction