The Impact of the English Language Training Strategy on the Performance of Workers in Five-Star Hotels in Aqaba Special Economic City

Abstract

English is important in all economic sectors, especially the tourism sector. Most tourists speak English, and for this matter workers in the tourism sector, especially hotels, must be trained to use the English language in their dealings with tourists from all over the world. Therefore, this study aims to demonstrate the impact of the English language training strategy on the performance of workers in five-star hotels in Aqaba Special Economic City. To achieve the results of the study, the researchers used quantitative study methods through a questionnaire on guests in hotels. Also, a qualitative study was used to clarify how the impact of training hotel workers on the English language on the performance of employees. The results of the study show that English language training has positive effects on the number of visitors to hotels. The study shows that there are differences between both sexes in the impact of training on workers in five-star hotels. This study gives the researchers opportunities to know that the English language has an effective contribution in communicating with foreign tourists who are fluent in using the English language. If tourists or guests in hotels find people who speak English, this creates comfort for them in staying in hotels, because they will find someone who can understand them when speaking English in hotels.