Abstract
Supply chain resilience (SCR) refers to a supply chain's (SC's) ability to recover from disruptions timely and effectively. This study uses a combination of contingency and configuration approaches to examine the direct and contingent relationships between SCR dimensions (i.e., internal, supplier, and customer resilience) and performance. It analyzes survey data collected from 206 Chinese manufacturers. The results show that the three SCR dimensions are positively related to customer satisfaction, whereas customer resilience has no direct contribution to financial performance. Internal resilience moderates the relationship between supplier resilience and performance (negative for customer satisfaction and positive for financial performance). A taxonomy for SCR was developed based on internal, supplier, and customer resilience, providing a holistic perspective for examining the performance discrepancies among four different SCR patterns: high external-leaning, high uniform, medium uniform, and low uniform. These findings offer insights for managers in building SCR from the crisis-management process.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
