Abstract
The rational organization has long been an important tool in public administration (Weber, 1968; Simon, 1964; Alkadry, 2003). It is often identified with positive characteristics such as objectivity, expertise, efficiency, fairness and formalization. However, these same positive characteristics can contribute to a “darker side” of rational organizations. Hummel (1994) articulates this as a “bureaucratic experience” resulting from the interaction between administrators and bureaucracy, while others articulate it as the “organization man” experience. In this article, a conceptual model of the relationship between organizational rationalization and administrator experiences is developed. This model is tested using a survey of front-line administrators and a structural equation model of the relationships between these two concepts. The article concludes with a discussion of alternatives to technical rationality.
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