Abstract
PurposeThe paper seeks to describe the information provision issues facing an international pharmaceutical company, in particular in relation to document supply.Design/methodology/approachThe document supply service of a major international pharmaceutical company is described, together with recent service enhancements.FindingsDocument supply has not declined as much as demand for copies for the company's collections. Automation has played a significant role in reducing costs and improving speed, and a number of other improvements are identified.Originality/valueA useful insight into the document supply issues facing a commercial information provision service, especially in the field of copyright.
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