Abstract
The objectives of the study tend to show the effect of using six-sigma methodology on the quality of health services in Prince Hashem Hospital. It studies population of all employees and service recipients. The sample of the study is all employees who are related to the total quality management. The unit of sampling and analysis is consisted of senior management and departments related to the overall quality in the hospital represented by the director general, deputy director, unit managers, and heads of departments. Correlational descriptive analytical method was used for data collection, analysis, and testing hypotheses. A questionnaire, consisted of (20) items, was used to collect information about study variables. A number of statistical tools and methods were also used such as the arithmetic mean, standard deviation, and canonical analysis. The results show the existence of the effect which is statistically significant at the level of significance 0.05 ≤ α standards for six-sigma (continuous improvement, customer focus, prevention, commitment and support of senior management) in the quality of health services. This study concludes that six sigma and quality of health services of the important topics and sensitive, especially in the present time, due to its impact on the reality and the future of the surveyed organizations. The study recommends the need to adequately support the study by senior management six sigma style and customer care through improving health service that satisfies their needs and desires.
Highlights
Framework of the Study: Introduction The philosophy of continuous improvement management aimed at developing inputs, processes and outputs continuous improvement which is the most important pillars of total quality management
Given the importance of the health sector in the city of Aqaba / Jordan as for the sector of importance in people's lives, this study was designed to identify the level of quality provided by the health service in Prince Hashem Hospital located in the city of Aqaba / Jordan, and to identify the degree of six sigma application at Prince Hashem Hospital
This fact requires Prince Hashem Hospital located in the city of Aqaba to be interested of the standard of the six sigma’s application to improve the quality of health services, and therein lays the problem with the drafting of the study through the major question: What is the impact of the application of six-sigma-methodology to improve the quality of health services in Prince Hashem Hospital located in Aqaba / Jordan? The Importance of the Study This study reveals the importance of the current study through the scientific theories: Scientific interest: to identify the six sigma variables and their impact on improving the quality of health service level
Summary
A questionnaire was developed as a tool for the study, which was developed in proportion with the study and the nature of the variables and so by looking at previous studies and literature on the subject of study. Stability Study Tool The stability or the internal consistency of the instrument used in this study is to measure responses to paragraphs was assured using Cronbach equation alpha (Cronbach Alpha). The result is acceptable statistically if the value is greater than 0.70 (Sekaran and Bougie, 2009). The results showed that the coefficient values stability is acceptable
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