Abstract
The purpose of this study was to determine if social undermining as perceived by frontline employees significantly affects their emotional exhaustion and procrastination behavior and to clarify the moderating role of positive psychological capital. A total of 310 deluxe hotel employees in South Korea participated in this study by completing a self-administered questionnaire. The study results showed that social undermining perceived by deluxe hotel employees positively influenced their emotional exhaustion. In addition, when emotional exhaustion became severe, employees’ procrastination behavior, which harmed their organizations, increased. Additionally, the findings suggest a mediating effect, thereby indicating that employees’ procrastination behaviors may increase when they experience emotional exhaustion resulting from social undermining. When employees perform their jobs with a positive attitude in a work situation, the negative influence of social undermining and emotional exhaustion may be partially offset. Limitations and future research directions are also discussed.
Highlights
IntroductionIndividuals’ healthy and supportive relationships with those they encounter in an organization are a highly important resource for their happiness and performance [1,2]
Individuals’ healthy and supportive relationships with those they encounter in an organization are a highly important resource for their happiness and performance [1,2].From an organizational perspective, smooth interpersonal relationships are essential to its efficient and effective functioning [3]
The CFA was conducted using the two-step approach of Anderson and Gerbing [67], and a second-order confirmatory factor analysis was performed for a clear inference of the sub-concepts of social undermining
Summary
Individuals’ healthy and supportive relationships with those they encounter in an organization are a highly important resource for their happiness and performance [1,2]. Smooth interpersonal relationships are essential to its efficient and effective functioning [3]. Individuals’ failure to form positive relationships with others in a social group, such as an organization, leads to their decreased organizational performance. Social undermining is an offense committed by an individual that intentionally diminishes another’s good reputation and obstructs positive relationships with others in an organization [4]. Social undermining can be viewed as a type of interpersonal relationship abuse [5]. Social undermining causes interpersonal relationship behavior that can damage social capital [6,7], incurring social costs [8]
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