Abstract
<span>This study aims to determine and explain the effect of service quality on customer loyalty at PT. Pos Indonesia (Persero), Konawe Regency Unaaha Branch. The population in this study were customers at PT. Pos Indonesia (Persero) Cabang Unaaha Konawe Regency. Service quality variable as an independent variable (X) on customer satisfaction (Y) at PT. This research uses simple linear regression analysis and the sample is 51 people. The schedule for the study was three months.</span>
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