Abstract
The purpose of this study is to explore the effect of innovation locus on consumers’ adoption of artificial intelligence products in healthcare. Across three experiments, we demonstrate that consumers are more likely to accept medical artificial intelligence for peripheral products than for core products. This effect is mediated by individual uniqueness neglect and moderated by medical risk. Specifically, individual uniqueness neglect significantly mediates the effect of innovation loci on consumers’ adoption of medical artificial intelligence for high-risk products. In contrast, the mediating effect of individual uniqueness neglect becomes weaker for low-risk products. These findings make important theoretical contributions to the artificial intelligence and healthcare literature. We also provide some practical implications to promote the future development of medical artificial intelligence products and improve consumers’ acceptance of medical artificial intelligence.
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