The effect of employee advocacy and perceived organizational support on job embeddedness and turnover intention in hotels

Abstract

Abstract This research focuses on the fact that when the employees see that their interests are protected and a favor is done for them, they display positive behaviors in return. Therefore, this study is based on Social Exchange Theory and the Norm of Reciprocity Theory and it tries to investigate the effect of employee advocacy and perceived organizational support on job embeddedness and turnover intention. Data was collected from hotels in the Turkish cities of Antalya, Istanbul, and Mersin. The hypotheses are tested through multiple regression analyses. Drawing data from 400 valid questionnaires, this study argues that perceived organizational support has a significant positive effect on hotel employees' job embeddedness and has a significant negative effect on their turnover intention. This study also finds that although employee advocacy has a significant positive effect on hotel employees’ job embeddedness, it does not have a significant effect on their turnover intention. On the basis of these findings, this study provides practical implications for hotel managers regarding employee advocacy and perceived organizational support.