Abstract
The public and private institutions of the different countries of the world to improve the effectiveness and efficiency in the service require to be at the forefront of technological changes, Customs being one of them, because foreign trade has increased considerably worldwide. The objective of the study was to analyze the digital transformation in the Peruvian Customs. The qualitative approach was used through the grounded theory of cross-section and exploratory scope. A semi-structured interview was conducted with twenty officials from customs agencies. From the interviews, it was obtained as emerging categories according to the interviews, which produced costs, simplified processes and saved time. The analysis of the interviews allowed us to conclude that the changes implemented in the digital transformation of the Peruvian customs have been favorable, contributing to improvements in foreign trade.
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