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Abstract
potential possessed by SIMBAT Agro Tourism is huge, the land is wide enough with a land area of around 7 hectares, the charm of attractive mountain nature attractions such as tourist spots in Batu city with access close to the Jember city area, the community environment is very supportive, and human resources enough available to make this Agrotourism very potential to be developed. But behind the great potential of SIMBAT Agrotourism, its development is still not optimal. Seeing the potential and various benefits of the development of SIMBAT Agro-tourism, as well as seeing the condition of agro-tourism that still has not made the main strategic priorities that must be done, and the Agro-tourism design has not been made in accordance with the needs and desires of tourists. Therefore the purpose of this study is to find a strategy towards the development of SIMBAT agro-tourism in Jember Regency. analytical methods used in this study are IFE, EFE, IE, SWOT, QSPM, and QFD. results of the study based on QSPM analysis the priority strategy is Optimizing excellence by improving the quality of service to consumers. QFD analysis obtained attributes of tourist needs that become the top priority seen from the level of importance is cleanliness and beauty of the tourist environment, while the service attribute which is the top priority seen from the level of importance continuous HR training, and improvement of the HR work system The results of the analysis of the two QSPM and QFD analysis tools are very related. Optimizing excellence by improving the quality of service to consumers (QSPM analysis results) can be done by meeting the needs of tourists who are the top priority, i.e. the cleanliness and beauty of the tourism environment (QFD analysis results), and their main application must be done with services that are the top priority in terms of their importance, namely systematic, continuous human resource training, and improvement of the HR work system. With solid human resources and competent skills, it can improve optimizing excellence by increasing the quality of service to consumers.
Highlights
The potential possessed by SIMBAT Agro Tourism is huge, the land is wide enough with a land area of around 7 hectares, the charm of attractive mountain nature attractions such as tourist spots in Batu city with access close to the Jember city area, the community environment is very supportive, and human resources enough available to make this Agrotourism very potential to be developed
Berdasarkan hasil analisa House of Quality diperoleh atribut kebutuhan wisatawan yang menjadi prioritas utama dilihat dari tingkat kepentingannya, yaitu (Haber, et al, 2018): 1. Fasilitas outbond dan Café yang unik 2
Berdasarkan hasil analisa House of Quality diperoleh atribut pelayanan yang menjadi prioritas utama dilihat dari tingkat kepentingannya, yaitu (Hartini, 2010): 1. Diklat SDM 2
Summary
KEBERSIHAN DAN KEASRIAN WISATA HIBURAN YANG MENARIK DAN INOVATIF FASILITAS MUSHOLLA, TOILET, DAN TEMPAT ISTIRAHAT. Konsep fasilitas outbond dibuat lebih lengkap, menarik, dan dapat dimanfaatkan oleh wisatawan sambil menikmati keindahan alam yang menjadi daya tarik, contohnya: panjat tebing, kereta gantung, sepeda terbang, dll. Sedangkan fasilitas café yang unik dan menarik bukan hanya sekedar tempat untuk makan, tetapi juga dibuat konsep café yang dapat menikmati keindahan alam dengan menikmati sajian dari café sambil menaiki fasilitas kereta gantung dan menikmati keindahan puncak. Berdasarkan hasil penelitian dan wawancara, diperoleh persyaratan teknik yang dapat dilakukan untuk mencapai kepuasan wisatawan di Agrowisata. Berdasarkan hasil analisa House of Quality diperoleh atribut kebutuhan wisatawan yang menjadi prioritas utama dilihat dari tingkat kepentingannya, yaitu (Haber, et al, 2018): 1. Berdasarkan hasil analisa House of Quality diperoleh atribut pelayanan yang menjadi prioritas utama dilihat dari tingkat kepentingannya, yaitu (Hartini, 2010): 1. KESIMPULAN Hal – hal yang dapat disimpulkan dari penelitian ini adalah sebagai berikut: 1. Kondisi internal Agrowisata SIMBAT saat ini sedang dalam kondisi tumbuh dan membangun
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