Abstract

Abstract Purpose This chapter aims to describe the development of the interlending and document supply (DS) service over the past 30 years and to show that this service still has much to offer. Methodology/approach After a historical introduction, the current environment for researchers is assessed and analysed in the current context of the rapidly changing access to information. Findings The interlending and DS service has declined in the last 10 years owing to the dual impact of the ‘Big Deals’ and the growth in open access. However the service retains its value for providing access to the vast amounts of material that is still not freely available or is hidden behind expensive pay walls. Originality/value This is the only study that analyses the current global situation regarding the interlending and DS service.

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