The Determinants of Factors Affecting Customer Requisition of Electronic Fiscal Device (EFD) Receipts

Abstract

This study aims to identify and analyse the factors affecting customers' requisition of EFD receipts in the Kariakoo Tax Region. Specifically, it examines the awareness levels among customers regarding the benefits of EFD receipts, assesses the perceived Value of EFD receipts by customers, explores the impact of legal and regulatory factors on customer requisition behaviour, investigates the influence of business reputation and trust on customer EFD receipt requests as well as assess the ease of receipt issuance and its impact on customer behaviour. Descriptive statistics were used to collect and analyse data to describe the characteristics of the determinants of factors affecting customers' requisition of EFD receipts. Also, the quantitative approach was used to collect numerical data through surveys to quantify the extent of the determinants' influence. The sample size was based on statistical considerations and the population under study. The researcher develops a structured questionnaire with a mix of closed-ended and Likert scale questions to gather quantitative data and also conducts in-depth interviews with a subset of participants to gather qualitative insights. The results suggest a moderate level of awareness about the benefits of EFD receipts. The Perceived Value of EFD receipts is generally positive, with customers acknowledging their importance in ensuring transparency and compliance with regulations. Also, customers are more likely to seek EFD receipts from businesses with a positive reputation and high trust. On the other hand, businesses that streamline issuing EFD receipts are likely to experience higher compliance rates. The study provides valuable insights for businesses, policymakers, and regulatory bodies to enhance the effectiveness of EFD systems by addressing the identified areas of improvement in awareness, legal compliance, and ease of issuance; businesses can foster greater customer compliance with EFD receipt requests, ultimately contributing to a more transparent and trustworthy business environment.