Abstract
Disputes and conflicts are the most prominent characteristics of human existence since time immemorial. It is this inevitability of disputes that calls for measures to be put in place so as to effectively and efficiently resolve them in order to manage the employment relationship. Arbitration and conciliation are two ways that are most used in organization to solve these conflicts. Their use has brought both positive and negative results in different organization. The paper however sought to look at the challenges of the arbitration and conciliation process from the Zimbabwean perspective. Different sources were used to present the critical analysis of these challenges
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