Abstract
Backgound and Objectives: The Vietnamese Hospital Quality Standards was enacted in year 2013 to help hospitals assess their healthcare service quality. After one year of use, the study tried to determine the status of healthcare service quality of hospitals in Can Tho city in year 2014, and whether the difference of quality among 3 groups of hospitals and 4 groups of standards or not. Materials and Methods: The retrospective study was applied to assess the service quality of 22 hospitals including 7 district general public hospitals (group 1), 12 city specialized and general public hospitals (group 2) and 3 private hospitals (group 3). Results: The mean scores per each standard and hospital were 3.13 and 256.18. The differences among the mean scores per each standard of three groups of hospitals were not statistically significant (p = 0.55). Conclusion: Hospitals achieved at least the fair level (3 ≤ Scores < 4) of service quality and had no statistically significant gap of service quality among district and city public and private hospital. Key words: Hospital Quality Standards, Healthcare Service Quality of Hospitals
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
