Abstract
This paper focuses on the claims handling process of motor vehicle insurance where a number of factors are considered by insurers. Some of the claims handling factors may be more important than others when insurers are assessing the claims submitted by the policyholders. The responding insurers also identify important problem areas in the claims handling process, and solutions that alleviate the different problems should be welcomed by the insurers. The empirical study is based on the perceptions of the leading South African short-term insurers, who represent 82.6% of the total gross premiums written for motor vehicle insurance in 2006. The objective of this research embodies the improvement of financial decision-making by insurers when occupied in the claims handling process of motor vehicle insurance.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
