Abstract
The need to ensure that welfare recipients receive accurate information regarding the interactions of child support and welfare participation is critical to the economic well-being of low-income, single-parent families. This study draws on observations of caseworker and client interactions at four Wisconsin welfare agencies to examine the information that caseworkers provided to their clients and how the provision of that information was related to the caseworker work environment. The results of this study provide support for the importance of considering the caseworker work environment and how this consideration can help inform future policy innovation and implementation.
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