Abstract
This study examined when employees respond counterproductively in reaction to perceived unfulfilled promises by their employers. This study makes several contributions. First, it highlights the importance of personality influencing perceptions of controllability and non-work factors. Specifically, individuals with lower self-control and who are targets of uncivil behaviour in the family domain are likely to become perpetrators of counterproductive behaviours at work. Secondly, this study builds on Social Exchange Theory by emphasising the need to consider complex interactions among personality and contextual factors.
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