Abstract
Software quality analysis was carried out using the characteristics of functionality, reliability, usability, efficiency, maintainability and portability and their associated sub-characteristics that are defined in the national software quality standard AS/NZS 4216: 1994 [ISO/IEC 9126: 1991]. The research indicates that the standard criteria are oriented towards IT maintenance staff rather than end users and are identifiable with established, stable business areas. Further criteria such as those relating to flexibility should be included for effective end user evaluation.
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