Abstract
Objective: To explore the application of “Internet plus nursing service” program under the pandemic of novel coronavirus pneumonia (NCP). Methods: Nurses of Transitional Care Department of the author’s hospital assessed and categorized adequately the patients who applied for services online and used a combination of online and offline approaches to provide nursing care to patients at home. Results: During the pandemic of novel coronavirus pneumonia from January 19th to March 31st, Transitional Care Department adopted the “Internet plus nursing service” mode to provide nursing services for 357 cases of the in home patients, which was approximately three times the number of the same period in last year. As a result of a comprehensive evaluation, 248 cases of patients’ medical care problems were solved through online educational guidance and consultation; 101 cases of patients were served by home-based services; and 8 cases of patients were recommended to receive professional medical treatment in hospital. There were no patients admitted to the hospital for reasons such as changes in their conditions through follow-up visits, and home visit nurses were in good health. Conclusion: In-home patients have greater demands for the “Internet plus nursing service” due to the pandemic of novel coronavirus pneumonia. Applying the “Internet plus nursing service” mode to serve patients can not only meet the medical needs of in-home patients, but also effectively relieve the pressure of hospital treatment. Moreover, it also reduces the risk of cross-infection by decreasing the number of staffs for mass gatherings, which plays a paramount role in control and prevention of the novel coronavirus pneumonia prevention.
Highlights
In late 2019, with the outbreak of novel coronavirus pneumonia (COVID-19), China has initiated the first-level response to the major public health emergency (CCTV News Client, 2020)
In order to meet the medical needs of the public, National Health Commission in China suggested that the medical institutions could make good use of Internet plus healthcare to supply the public with high-quality and convenient medical consultation services under the pandemic situation (Medical Administration Bureau in China, 2020a)
The study population for the application of the “Internet plus nursing service” mode was selected from the patients at their residency who were served by Transitional Care Department under the pandemic situation from January 19th to March 31st in 2020
Summary
In late 2019, with the outbreak of novel coronavirus pneumonia (COVID-19), China has initiated the first-level response to the major public health emergency (CCTV News Client, 2020). In order to meet the medical needs of the public, National Health Commission in China suggested that the medical institutions could make good use of Internet plus healthcare to supply the public with high-quality and convenient medical consultation services under the pandemic situation (Medical Administration Bureau in China, 2020a). “Internet plus nursing service” mainly refers to the use of registered nurses in medical institutions, relying on information technology with “online application, offline service” mode, to provide nursing services for the homebound patients or the post-discharged patients (National Health Commission in China, 2019). The extensional nursing service includes home visits for geriatric patients with chronic diseases, wound and stormy care, maternal and child health care, and follow-up care of cancer (Chen, Lin, & Zhai, 2017). As one of the pilot medical institutions of “Internet plus nursing service” in Guangdong Province, our hospital has actively responded to the national policy and accumulated abundantly practical experience. During the pandemic of the NCP, the hospital still insisted on providing the “Internet plus Nursing Service” and formulated a series of countermeasures, which achieved pleasant results
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