Abstract
Smartphones, digital medical devices, smart bracelets, and mobile applications have emerged in the healthcare field as an effective way to help in the treatment of patients. Healthcare services are characterized by ease of use, low cost, accessibility, mobility, and reliability. The MediCare system was built to enhance healthcare services in the Iraqi environment. The MediCare system can run on smartphones or tablets that operate on Android, but it can also be used as a web application. The research team wanted to evaluate if the platform meets customers’ needs. Therefore, a usability survey for the MediCare system in regard to healthcare services and underlying technology was done. In this paper, an evaluation and usability measurement of the MediCare system is presented. The quantitative research shows that users found that the system is suitable for their needs. The system is especially necessary now, when the COVID-19 pandemic is a global emergency.
Highlights
Emerging technologies and medical informatics provide major benefits to the medical field, in terms of usability, portability, reliability enhancement, non-intrusive control, monitoring of patients‟ vital signs, accuracy improvement, increase of efficiency, ease of accessibility and use
There is a certain number of applications in use by healthcare providers in Iraq with limited possibilities in regards to communication, monitoring or other functions of healthcare resulting in a trend for physicians and patients to opt for social media applications for fulfilling healthcare activities [5]
Medical professionals encourage Iraqi healthcare services to shift from their current reactive nature to a more proactive one with extensive support from technological solutions
Summary
Emerging technologies and medical informatics provide major benefits to the medical field, in terms of usability, portability, reliability enhancement, non-intrusive control, monitoring of patients‟ vital signs, accuracy improvement, increase of efficiency, ease of accessibility and use. Modern smartphones and computers have greater computing power, contain GPS sensors, and provide permanent connectivity to the Internet and wireless networks [2]. This has led to the development of a large number of health applications over the last few years [3]. This should enable patient-centered healthcare providing better and faster health services for patients [6]. Due to the conditions and requirements of the Iraqi health environment, we developed a healthcare solution called "MediCare" which provides a social-media medical platform that facilitates interaction between numerous hospitals, clinics, physicians, and patients [24-26]. After the development of MediCare, it is of maximum importance to thoroughly verify its level of quality, satisfaction, and usability
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