Technology Dependency and Impact During COVID-19: A Systematic Literature Review and Open Challenges

Abstract

The COVID-19 pandemic is still a challenge in many countries, although life must proceed while ensuring the pandemic is managed critically. Due to the delay in producing permanent medical intervention, despite the availability of vaccines, there is still a need to depend on technology in performing several tasks. A systematic literature review that provides comprehensive evidence on technology dependence and the impact of technology on individuals during the pandemic is lacking. This study systematically reviewed scholarly works related to technology dependency from a broad view since the pandemic and mapped the research findings into a taxonomy, thus establishing the trend in technology type, major areas of technology dependency, and the impact of technology during the pandemic. The mapped taxonomy is used to expound on open challenges and recommendations. The final set from the systematic search was 76 articles. Technology might be an avenue for administering and enhancing health services, improving outreaches, and supporting curbing the spread of diseases. However, the impact of technology dependence is both positive and negative. A systematic mapping was conducted to explore the literature on the impacts of technology, where there is a need for further research. Notwithstanding the category, most of the reviewed articles emphasized the usage and impact of technology at such a time of the pandemic and provided insights on the manner of addressing them. Realistically, there has been an acceleration of digitalization trends in the present era of the COVID-19 pandemic and the possibility of rapid development of novel digital technologies.