TECHNOLOGICAL CHANGE MANAGEMENT AND PERFORMANCE OF EMPLOYEES OF THE PARLIAMENTARY SERVICE COMMISSION IN KENYA

Abstract

Purpose: the purpose of the study was to investigate the effect of Technological Change Management on employee performance Public Sector Organizations in Kenya; Case of Parliamentary Service Commission (PARLSCOM). Methodology: A descriptive research design was employed to describe the performance of employees in PSC after changes in organizational technologies. The target population was all the 914 employees of PARLSCOM on permanent and pensionable terms. The study used stratified and simple random sampling techniques to draw a sample of 91 employees from the target study population. Self-administered questionnaire and interview guides were used to collect primary. Secondary data was obtained from PARLSCOM’s annual reports, government publications and earlier research. Data was analyzed using descriptive and inferential statistics. Descriptive statistics was used to summarize data while inferential statistics, specifically multiple linear regression was used to test hypotheses. The analysis was done using Microsoft Excel 2013 Analysis ToolPak.Findings: The study found out that technological change management was significant in affecting the performance of employees of Parliamentary Service Commission in Kenya.Unique Contribution to Policy: Managers should invest in technology through automation of their functions as much as possible. Human resource managers need to implement policies on training and development for employees to enhance knowledge and skills in the emerging technologies. They should also ensure that their employees are involved in deciding which technologies to be adopted and how they are managed.