Abstract
A person may have learned a very great deal and still be an exceedingly unskillful physician, who awakens little confidence in his powers...the manner of dealing with patients, of winning their confidence, the art of listening to them, of soothing and consoling them...all of this cannot be learned from books. (Christian Albert Theodor Billroth, 1876) A doctor who cannot take a good history and a patient who cannot give one are in danger of giving and receiving bad treatment.
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