Abstract
Manuscript type: Research paperResearch aims: This study examines the effects of Wasta on job performance in Greater Amman Municipality (GAM), Jordan. It also evaluates the mediating effect of perceived training opportunities (PTO) between Wasta and job performance. Design/Methodology/Approach: A total number of 344 usable ques-tionnaires were collected from employees working at GAM in 22 different regions in Jordan.Research findings: The results indicate that Wasta has a negative effect on job performance. The results also show that PTO partially mediates the relationship between Wasta and job performance. Theoretical contribution/Originality: The research findings enrich our understanding of the impact of Wasta practice on job perfor-mance in the public service of Jordan. The findings of this study expand on the existing literature on business relationships. Practitioner/Policy implication: The findings of this study provide insights into how managers at GAM can enhance the performanceof employees and gain citizens’ satisfaction. This can be done by reducing or eliminating Wasta and avoiding the use of Wasta when nominating employees for training programmes.Research limitation/Implications: The scope of this study is limited to only one governmental service organisation, specifically GAM, in Jordan.Keywords: Job Performance, Wasta, Perceived Training Opportunities (PTO), GAMJEL Classification: J20, J2
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