Abstract
Abstract Cover Story Automate transcript ordering, fulfillment to improve office efficiency Automate electronic transcript ordering, processing Electronic delivery provides options for document transmission Improve service to students with electronic transcripts News & Notes ED releases proposed rules on credit‐hour definition and more Most institutions receive applications from undocumented prospects Georgia regents will study best way to identify undocumented students ED offers guidance on HEOA textbook cost requirements Compliance Learn more about when a record becomes an education record Review guidance on Solomon Retention Help retain your institution's students Recognize motivations, barriers to retain adult learners What Would You Do? How do you handle unusual residency requests? Professional Development Start the academic year with conference plans Lawsuits & Rulings DUE PROCESS Suspended student was entitled to counsel at disciplinary hearing DISMISSAL Transcript notations may be subject to defamation claims DISABILITY Veteran dismissed for poor attendance is not disabled under ADA Leaders & Innovators BRUCE CUNNINGHAM, ASST. VICE PROVOST AND UNIVERSITY REGISTRAR, DUKE UNIVERSITY Be the type of registrar students don't notice Registrar position rewards with variety, tradition
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