Systematic literature review of determinants of consumer preference, selection and revisit intention to a fine-dining restaurant

Consumers’ willingness to pay for information transparency at casual and fine dining restaurants

This systematic literature review examined the impact of specialist models of palliative care on consumer satisfaction, opinion and preference over the past 20 years. From the literature search, 83 relevant papers were identified. Research findings from North America did not reveal any reliable or consistent trends, and this was due primarily to methodological flaws in the research. In the UK, consumers are more satisfied with all types of palliative care, whether provided by inpatient units or in the community, than with palliative care provided by general hospitals. Even though research findings consistently indicate that consumers appreciate the psychosocial climate in hospices, this research was based on small-scale local studies which were mainly focused on a single hospice. The dearth of high quality, comprehensive research was notable on the impact on consumer preference, opinion or satisfaction of hospice home care services, and other forms of palliative care in the community. It was concluded that further research is needed into consumer priorities for patients dying of noncancer diseases, and into the possible impact of patient characteristics on consumer satisfaction, opinion and preference for specialist models of palliative care.

Consumer food choices are often treated as conscious decisions. However, recent evidence using eye-tracking methodology demonstrates that consumers' visual attention processes significantly influence their decision-making. This method is crucial for understanding the factors that affect consumers' gaze behavior. This research employs eye-tracking technology to investigate how consumers make food selections in fine-dining restaurants, focusing on unplanned choices. The study monitors consumers' menu examination processes using an eye-tracking device, identifying focal points such as gaze duration and fixation count. The findings reveal how consumers' eye movements guide their selection decisions. In particular, the visual presentation of the dish and familiarity with it have been shown to be influential in consumer preferences. In an experiment conducted with 25 participants, it was found that the most fixated-upon dish was not necessarily the one ordered, indicating that the intensity of focus and gaze behavior do not directly determine decisions. However, prior experience with the dishes strongly influenced the decision-making process. In this respect, the research critically examines the “attention = choice” assumption in eye-tracking studies. From an industry perspective, it demonstrates that simply captivating visuals are not enough; menu design must be integrated with customer experience management and familiarity strategies.

PurposeThe purpose of this paper is to illustrate and discuss methodology issues in menu-labelling experiments in commercial full-service restaurants, and to investigate how the menu description and price affects customers’ choice of an organic veal entrée in a Norwegian restaurant.Design/methodology/approachA menu-labelling experiment was conducted in a fine-dining restaurant during ordinary opening hours over a period of two weeks. The menu description of an organic veal entrée was altered repeatedly and the effect of these changes on the sales of this entrée was investigated.FindingsAdding words to the menu description, such as “organic”, or describing animal welfare had a very limited effect on customers’ choices in the restaurant.Research limitations/implicationsThe research illustrates the use of a natural field experiment in a commercial full-service restaurant and discusses strengths and weaknesses of the methodology.Originality/valueFew experiments have been performed on the effect on credence attributes in commercial full-service restaurants and there is little knowledge about research challenges in menu-labelling experiments. This paper contributes to the knowledge on both issues by conducting a natural field experiment in a fine-dining restaurant.

This article is devoted to the analysis of consumer preferences in the context of treatment of acute respiratory viral infections (ARVI) using homeopathic medicines. The study covers various aspects such as patients' main motivations for choosing homeopathy, their level of satisfaction with the results of treatment, and factors influencing the use of homeopathic remedies in complex therapy. The authors of the article review data from social surveys conducted on Google Forms portal, medical research, and literature reviews to provide a comprehensive overview of current trends in the use of homeopathic remedies in the treatment of acute respiratory infections. Special attention is paid to the influence of sociocultural and educational factors on patients' decision-making regarding treatment choices. The results of the study may be useful for health professionals, pharmacists and public health organizations, helping to better understand consumer preferences for homeopathy and to develop individualized approaches to the treatment of acute respiratory infections. The aim of the study is to analyse consumer preferences in the use of homeopathic medicines in the complex treatment of acute respiratory viral infections. Materials: Questionnaires and Surveys: Development of structured questionnaires to collect information from patients about their preferences, motivations and experiences of using homeopathic medicines for ARVI. The survey was conducted anonymously on Google Forms platform, which allowed systematisation of the data obtained. Internet resources: Analysis of discussions and reviews on medical forums and social networks related to homeopathy and treatment of acute respiratory infections. Methods: Statistical analysis: Processing data from questionnaires using statistical techniques such as frequency and correlation analyses. Qualified interviews: Conducting interviews with patients, doctors to gain a deeper understanding of motivations and experiences of using homeopathic medicines. Systematic literature review: Examining existing scientific articles and publications related to homeopathy and ARVI to obtain additional data and context. Comparative analysis: Comparison of questionnaire results with literature review and interviews to identify trends and influence of consumer preferences on the use of homeopathic medicines. Results. The study found that homeopathic medicines have the potential to be in demand in the comprehensive treatment of acute respiratory infections. Scope of the findings: the results of the study may be useful for health professionals, pharmacists and public health organisations, helping to better understand consumer preferences for homeopathy and to develop individualised approaches to the treatment of ARVI.

Plastic pollution has adverse effects on the ecosystem and on the human body. Bioplastics might provide an alternative to plastic for environmentally friendly consumers. A systematic literature review was conducted to analyze and summarize the state of the art regarding consumers' response to bioplastics using a hierarchy of effects model. The model holistically represents the relevant steps in understanding consumers' journey from stimuli to the behavioral stage. The review was based on 67 scientific journal articles on consumer studies related to bioplastics published in English language (all peer-reviewed). Most studies researched bioplastic packaging applications e.g., food and beverage packaging using quantitative consumer surveys. Many studies focused on consumer preferences and willingness to pay for bioplastics, while awareness, knowledge, and post-purchase behavior—usage and disposal—was the least researched. Many of the studies applied text or oral and rarely real product stimuli. The results of the synthesis pointed out some purchasing barriers e.g. consumers' low knowledge about the environmental impact, characteristics such as material source or end-of-life character of bioplastics; or consumers' uncertainty about bioplastic recognition versus conventional plastics. Drivers of consumers' purchasing bioplastics are also identified, for instance consumers' positive attitude, available product information or consumers' green value. Bioplastic products meeting consumers' preferences such as low price, biogenic resource base, and local origin also act as purchasing drivers. Studies also found that bioplastic related information of a product influences consumers’ willingness to pay. The review revealed research gaps, highlighting in particular the need for cross-cultural studies, non-hypothetical research designs and the analysis of labelling systems related to bioplastic products.

The purpose of this study is to find out the impact of the use of social networking sites (SNS) use on bridging social capital (BRS). This paper also aimed to identify the popular medium used for developing BRS. A systematic literature review (SLR) was performed by following the preferred reporting items for systematic reviews and meta-analyses (PRISMA). This SLR was conducted based on Scopus, Web of Science and Google Scholar to collate and synthesize the findings of published studies by 2021. During the reported period, 29 quantitative studies fall under the inclusion criterion. The generalized findings indicated that SNS use has a significant and positive impact on bridging social capital (BRS). The relationship between SNS use and bridging capital is stronger in Western countries as compared to Eastern countries. Facebook is the mostly used medium for developing bridging social capital. Social networking sites (SNSs) offer a platform to develop new relations and strengthen weak ties. It also prioritized SNS-based social interaction for developing weak bonds, which further help to form bridging social capital within online communities. These findings support media designers in highlighting cultural differences while designing SNSs based applications. This is one of the first attempts to accumulate systematically published literature in the area of study during the reported period. The study’s outcomes are result-oriented contributions for marketers in developing marketing agendas and strategies compatible with consumer preferences while designing and improving SNS based information systems.

Online retail channels increasingly shape consumers’ purchase behaviour: we access a diversity of product types through web-shops; employ both smartphones and digital screens in stores; navigate the retail space by browsing online; and order pantry items, fresh groceries as well as prepared foods to be delivered at our doorsteps. The profound impact of online retail on mobility in cities, where the concentration of consumers resides, is, therefore, an extensively investigated and growing topic of interest in research. In the field of urban logistics, studies that evaluate the various impacts of e-commerce or propose efficiency or sustainability-enhancing applications are plentiful. Regardless, the general lack of solid urban e-commerce logistics data is supported widely. In this study, we systematically review the literature to identify and compare the types of e-commerce data that are currently known, employed and disclosed in urban logistics research as well as the data sources that provide access to them. Within the set of identified data, knowledge concentrates on consumer preferences and number of deliveries related to e-commerce. However, our findings confirm the general data paucity, specifically on delivery trip-related information such as deliveries per trip, number of delivery rounds and vehicle specificities. Discrepancies are found in methodologies to collect and compile data, as well as data units used (e.g., orders, parcels, deliveries) that cause large variations in information possibly diverging from reality. The study contributes to current literature and practice by compiling and analysing currently available data on urban e-commerce logistics and by presenting recommendations and best practices for future enhancements in this research field. Based on the systematic literature review, we propose a common data agenda for urban e-commerce logistics research, focused on addressing data gaps and topics that are under-developed and un-developed; pursuing data collection standardisation; disclosing data collection methodologies and sources; and specifying temporal and spatial information as well as units of data. Some data methodologies and sources can be recommended for future research: using interviews to collect quantitative data; collaborating with sector organisations; exploring open maps; employing existing household and time use surveys; and leveraging technological opportunities and new ways of collecting data.

This study systematically examines the effects of online sales strategies of global automotive brands (Tesla, Toyota, Volkswagen) on consumer preferences from a comparative perspective. In the automotive industry, where digitalization is rapidly expanding, online sales channels have become not only a distribution method but also a decisive factor in terms of brand reputation, customer loyalty and competitive advantage. In the study, systematic literature review, comparative case analysis, meta-analysis and content analysis methods were used together. Among the limitations of the study is that data access relies heavily on secondary sources, such as academic papers, industry reports, and publicly available information published by companies. Tesla’s innovative direct sales model based on fully digital processes by excluding the traditional dealer experience, Toyota’s hybrid (online-dealer) approach, and Volkswagen’s digitalization strategies based on reputation repair after Dieselgate are discussed in detail. The findings show that Tesla strengthens consumer loyalty with its innovation and transparency-oriented approach; Toyota provides balance in different markets with its trust-based hybrid model; Volkswagen, on the other hand, is trying to rebuild its reputation through sustainability and transparency through online campaigns. As a result, it has been determined that online sales strategies are closely related to the factors of trust, loyalty, quality of experience and sustainability in consumer preferences. The original contribution of this study is that it deals with the online sales strategies of these brands, which are often examined separately in the literature, from a holistic perspective in the context of consumer behavior. While the study provides theoretical contributions to the literature, it also develops practical strategic recommendations for companies, investors and policy makers.

The growing global awareness of environmental degradation has significantly reshaped market dynamics and consumer expectations, positioning sustainability as a strategic imperative for contemporary businesses. This study investigates how sustainable marketing influences consumer preference shifts in the context of rising environmental consciousness and examines mechanisms for reducing the persistent attitude–behavior gap in green consumption. A systematic literature review was conducted using PRISMA guidelines, analyzing peer-reviewed journal articles published between 2020 and 2025 and indexed in Scopus and related academic databases. The findings demonstrate that environmental awareness, pro-environmental attitudes, ethical values, and sustainable lifestyles strongly affect consumers’ purchase intentions and preferences toward green products, particularly among younger, educated, and higher-income segments. However, economic constraints, price sensitivity, information asymmetry, and skepticism toward greenwashing remain major barriers preventing consistent sustainable purchasing behavior. The discussion reveals that integrated sustainable marketing strategies incorporating green marketing mix elements, transparent communication, credible eco-labeling, digital engagement, and continuous environmental education play a decisive role in converting environmental concern into actual purchasing behavior. In conclusion, sustainable marketing holds substantial potential to reshape consumer preferences and accelerate the transition toward sustainable consumption, provided that strategic alignment among education, affordability, institutional trust, and social influence is achieved.

Social media has changed the industry in a variety of aspects. Since we are living in the modern day, social media and the internet have a significant impact on how customers interact. India is going through an enormous change towards digitization. Social networking is the greatest platform for online marketing in terms of connecting individuals worldwide—the ongoing increase in both supply and demand primarily brought by the rapid development of technology. Through social proof and customization based on their interests and preferences, social media has increased customers’ exposure to products and services and affected their decision-making. Additionally, influencer marketing is gaining popularity as an opportunity for businesses to use social media influencers to promote their goods. Therefore, for businesses expecting to survive in the current digital era, understanding how social media affects consumer behaviour and preferences has become important. This study uses secondary data to inquire into how social media influences the preferences and buying behaviour of customers. Based on the findings, for marketers to be successful in the age of technology, they have to comprehend the extent to which social media affects consumer behaviour and preferences and create social media marketing strategy that work. Businesses may increase their visibility, communicate with customers, and influence consumer preferences and behaviour by utilizing the power of social media.

Street food has become an increasingly popular phenomenon in Indonesia, creating changes in the culinary landscape and resulting in various changes in consumer preferences. This research aims to produce literature review material regarding the dynamics of consumer psychology regarding transformation trends and street food preferences in Indonesia. This research focuses on a deeper understanding of how psychological factors influence the way consumers perceive, choose and evaluate transformed street food. In this context, the research will explore the role of emotions in food decision making, identify the impact of perceived food quality on consumer preferences, and investigate the role of nostalgia in connecting consumers with street food. Apart from that, the research will also consider social and cultural factors that influence consumer preferences for street food in Indonesia. Through a careful literature review, this research will detail key findings related to this topic and identify trends, gaps in knowledge, and future research directions that can provide deeper insight into the complexities of consumer psychology in the context of street food in Indonesia. It is hoped that the results of this literature review will provide a better understanding of changes in street food trends and preferences.

PurposeThe purpose of this article is (1) to carry out an ambivalent analysis of the determinants (benefits/risks) of the adoption of cultured meat, (2) to identify their impacts on consumers’ attitudes (cognitive, affective and conative) and (3) to propose a research agenda.Design/methodology/approachA systematic review of the relevant literature was conducted. The authors selected 86 articles that were coded using NVivo 12 software according to the theoretical framework chosen for this study: (1) consumer attitude ambivalence (benefit–risk) – conflicting presence of positive and negative attitudes in decision-making, (2) the consumer preference theory – choice of consumers based on utility maximisation or best characteristics/determinants and (3) the three-dimensional perspective of attitude – cognitive, affective and behavioural components. The authors followed the methodological steps (formulation of the research question, identification of relevant scientific studies, evaluation of the quality of studies, summary of evidence and interpretation of results) recommended by Lipsey and Wilson (2001) and Tranfield et al. (2003). Several keywords were drawn from a study by Bryant and Barnett (2019) on cultured meat (CM) nomenclature and its impact on consumer acceptance.FindingsThe identified articles were relatively recent (84/86 articles were published after 2010) and in the fields of agriculture and ethical agriculture (22/86), policy and regulations (12/86) and psychology (11/86). Content analysis helped identify four types of ambivalent determinants for the adoption of cultured meat: ethics, intrinsic, informational and belief. The results suggest the existence of a group of “dominant” determinants for each attitude component. Thus, the dominant determinants of cognitive, affective and conative components are informational, ethical and intrinsic determinants, respectively.Research limitations/implicationsThis research is based on a systematic review of literature and is a review of the narrative literature that provides an overview of what is known about cultured meat adoption. The main weakness of this type of method is the feasibility generally associated with the existence (and a sufficient number) of studies that can be included. Other types of the meta-analytic method could have been used and could have explored different measures and biases (e.g. effect sizes, statistical power, sampling error, measurement error and publication bias). Also, as a food technology whose social acceptability would be influenced by all stakeholders, it would be relevant to expand the analysis to other types of stakeholders.Practical implicationsLittle is still known to the public about the adoption mechanisms of this technology. In terms of behaviour, Siegrist et al. (2018) suggest that new studies should focus on factors that influence the individual differences in the willingness of consumers to eat or purchase cultured meat. By identifying the dominant target influence of informational determinants on cognitive components, that of ethical determinants on affective components and finally that of intrinsic determinants on conative attitudes, this article offers a first avenue of solution to businesses operating in this new industry, as well as to public authorities, to improve the acceptance of cultured meat. Private businesses will benefit from the results of this research by understanding the underlying motivations of consumers to adopt this type of innovation in order to adjust future marketing.Social implicationsThis article, through better understanding of the psychological mechanisms that contribute to its social acceptability amongst the population, has the potential to improve educational campaigns for this technology. The results could thus guide both public policies as well as the regulation of activities related to cultured meat in the coming years, professional orders, private businesses and the general public. It thus provides initial insight needed to understand this public debate.Originality/valueResearch addressing cultured meat has come primarily from agribusiness and environmental and biological sciences. The authors highlighted the need for interdisciplinary collaboration between biological and social sciences to address ethical issues. This article, via multidisciplinary systematic reviews, links environmental/biological sciences and social sciences, and management.

The rapid advancement of artificial intelligence (AI) has not only integrated chatbots like ChatGPT into everyday life but also transformed customer relations in various industries. Despite their growing adoption, research on consumer responses and preferences toward AI chatbots remains limited. Anthropomorphism, the attribution of human characteristics to nonhuman entities, plays a crucial role in shaping these interactions. This systematic literature review (SLR) analyzes 84 research articles within the theories‐context‐characteristics‐methods (TCCM) framework to provide a comprehensive overview of consumer responses to chatbot anthropomorphism. The findings reveal predominantly positive effects, with humanlike communication styles and emotional characteristics eliciting trust, empathy, and a sense of social presence. However, negative outcomes in the form of privacy concerns and AI anxiety from overly humanlike chatbots highlight the complex nature of humanized chatbots. New generative AI models amplify these risks, widening gaps in current research. Future research should address these gaps by exploring the opportunities and challenges of generative AI, emotional adaptability, personalized communication strategies, and the role of consumer technology affinity. By focusing exclusively on text‐based chatbots, this review offers a unique perspective that augments existing literature on consumer responses to AI chatbots, contributing to a better overall understanding of the underlying effects of anthropomorphism within the context of human–computer interactions.

Consumer interest in organic wine is growing, but the effects of organic label, consumer quality perception and the support for the benefits claim of organic wine are not yet fully understood and at times doubtful. The literature shows a very heterogeneous picture regarding consumer behaviour and preferences for organic wine. This study seeks to understand the link between organic wine and consumer’ purchasing drivers. Using a systematic literature review, the paper explores the characteristics of consumer of organic wine, the motivation on consumer behaviour and preferences for organic wine, as well as the sensory quality and the presence of additives when evaluating wine quality and in shaping consumers’ attitudes. The results show how socio-economic and psychological characteristics of consumer as well as quality perception affect their behaviour for organic wine. Little consensus on the benefits in terms of improved sensory quality of organic wine compared to conventional one. Among sensory qualities, taste has been found to be both a key driver and barrier to organic wine consumption. Based on literature studies, consumers have positive opinions toward organic wine, which is perceived as healthy and environmental friendly. However, despite the growing market interest in wine, scientific information about the organoleptic differences between conventional and organic remains scarce and the topic requires more in-depth analysis. Understanding the profile of consumer and the factors that influence consumer’ behaviour provide information to the organic wine industry.