Abstract
Sustainable development is the development that meets the needs of the present generation without compromising the ability of future generations to meet their own needs. Sustainability assessment is an important part of the decision process in organisations. Sustainability is difficult to define or measure because it is a complex concept. To assess the sustainability level of an organisation, a unique attempt has been made using fuzzy-based Kano model based on the stakeholders' satisfaction. The Kano model is a customer satisfaction assessment tool that must be precise, and it is incorporated with fuzzy logic because it has the capability to replicate the human perceptions. In this context, the approach is used to assess the sustainability by using the stakeholders' satisfaction for different criteria and it provides information regarding improvement in sustainability.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
