Abstract
A supplier of computer systems to publishers examines legislative and customer service driven changes, together with future developments, issues and concerns.
Highlights
By looking at the experiencesof one supplier of computer systems to the publishing industry I try to identify the driving forces behind the changes in the systems that manage the subscription function for publishers
Most recent changes fall into three categories - legislative, customer service driven and enhanced functionality
The first part of this article looks at these recent changes
Summary
A supplier of computer systems to publishers examines legislative and customer service driven changes, together with future developments, issues and concerns. Don Billinghurst is New Business Director at Vista Computer Services Limited, Valency House, Batchworth Lane, Northwood, Middlesex, HA6 3HD England
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