Study on Key Determinants for TQM Adoption in Construction Practices: An Indian Perspective

Abstract

The purpose of this paper is to explore the factors that influence the implementation of TQM practices in the construction industry. The study was conducted in Tamil Nadu from June 2015 to January 2016. The researchers used a random sample approach to collect data from participants. A questionnaire-based approach was chosen to collect information from participants. Statistical tools such as Cronbach's Alpha, exploratory factor analysis, multiple regression, correlation, standard deviation, and coefficient variation were employed in the study. Nine crucial dimensions of TQM implementation were identified: customer-oriented factors, organizational culture factors, internal communication factors, supplier-related factors, employee participation factors, employee development factors, employee training factors, availability of equipment factors, and process improvement factors. TQM implementation is influenced by a number of factors, including but not limited to customer-oriented factors; organizational culture factors; employee participation factors; employee development factors; availability of equipment factors; and process improvement factors. The study found that TQM implementation is driven by customer-oriented factors. Among engineers and project managers, the focus on customer-oriented factors was the highest. The results of this study can be used to inform policy makers, helping them create effective TQM policies in the construction industry.