Abstract

In a more digital-oriented world, companies need to be present on all customer communication channels, including collaborative social media platforms, and provide them with quick information and responses. The companies should provide unitary work experiences by integrating collaborative applications into existing systems and processes. The ability to connect employees, partners, vendors and customers to deliver real-time information is the basis for differentiation in the competitive environment. The main purpose of our work is to study a cloud collaborative platform that comes to support the companies and generates results through predefined work patterns and processes that connect employees and the necessary business decision-making data. In our case, the secret is the technology that leads to the existence of applications that can be accessed “from the clouds”. Thanks to cloud computing, even small or medium-sized businesses that did not allow an investment in IT infrastructure or expensive software can have the most important technology in the world, just like multinational companies, but now at an insignificant cost. The medium and long-term challenge is related to integration between modules, and detailed integration with the production enterprise’s internal information systems, as well as presence and integration with social media networks to create products distribution opportunities, staff recruitment, and collaboration on the ideas development and sharing of shared resources in the enterprise. Due to the diversified services offered on demand as well as to the Cloud Computing multi-tenant aspects (multi-tenant is a principle in the software architecture in which a single program running on a server simultaneously serves multiple client organizations), the traditional forms of audit and evaluation are not applicable or can have incomplete results. In the context of migration to cloud, within our research, we have sought to underline the importance of interoperability principle in the context of the current production environment which allows a rapid migration from one configuration to another using a cloud computing method. The main results of collaborative platforms 3DEXPERIENCE on CLOUD are as following: reduction by almost 10% the time needed to conclude new contracts, with about 15% the time needed to access information in the interest of the service, and with about 15% the costs of training programs for new employees. The most important consequence of the paper is the use of a 3DEXPERIENCE on CLOUD platform, providing new ideas for innovative business.

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