STUDENT SATISFACTION WITH LECTURERS’ TEACHING PRACTICES – A CASE STUDY AT THE CHINESE DEPARTMENT, HANOI UNIVERSITY

Abstract

Students' satisfaction with the teaching activities of lecturers is an issue that deserves to be studied, the level of student satisfaction affects their learning performance. Our research subjects are students of the Chinese language department of Hanoi University. The article uses quantitative research method through questionnaire survey (n=201). After collecting the questionnaires, we used the statistical software SPSS 22.0 to analyze reliability, exploratory factors, multivariate linear regression and draw conclusions. The research shows that: (1) Student's satisfaction with teaching activities of lecturers is at a high average level; (2) Student satisfaction with lecturers' teaching activities is influenced by factors such as teaching methods, attitudes, knowledge and capacity of lecturers; (3) The influence level of 4 factors in descending order is method>attitude>knowledge>competence. This study also provides some suggestions for teachers' teaching.