Abstract
ABSTRACT Influencing individuals, local-publics, and the society at-large, direct-delivery interactions with officials during public services provision are at the heart of both street-level bureaucracy (SL) and co-creation (CC) literatures. Rooted in different traditions and using different terminologies, SL and CC offer complementary perspectives with different blind-spots. SL misses the inherent involvement of the client in direct-delivery, whereas CC overlooks contextual factors, including the existence of coercive delivery interactions in public services. Based on central differences between the literature streams, this theory synthesis suggests multiple ways for cross-fertilization that will allow future research to develop a more nuanced understanding of direct-delivery encounters.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
