Abstract
Coach drivers are integral to the coach tourism industry. However, they are susceptible to job stress in the tourism context. Few studies address this problem from a job stress theory and tourism scenario. This study, thus, examines the network relationships between criteria and proposes a physical and workable improvement plan. A novel DEMATEL-based ANP and VIKOR (DANP-V) model is used to examine the job stress criteria based on the transaction stress framework in the tourist coach context of Taiwan. The expert survey produced useful results. The influential network relation map (INRM) illustrates the sequence of improvement is job stressors, cognitive coping strategies, and stress outcomes. The gap values of the modified VIKOR suggest the first priority to reach the aspired level is reducing stress outcomes. However, teaching active action as a strategy to cope with job stress is a long-term goal. These results are formulated into an action plan and can be easily indexed and followed. The findings have practical implications for decision-makers and coach drivers and may contribute to coach driver job-related stress management, ultimately, helping the sustainability of coach tourism.
Highlights
Coach drivers are the soul of the coach tourism industry
In job stressors (D1), according to influence values, the order could be sequenced as job intrinsic nature (C12), interpersonal relationships (C11), and itinerary pressure (C13)
The result illustrated the usefulness of the DEMATEL-based ANP and VIKOR (DANP-V) approach in dealing with complex job stress and suggested meaningful implications (Table 4)
Summary
Coach drivers are the soul of the coach tourism industry. They are significant and responsible for the safety of coach tour travelers [1,2,3], crucial to sustainable coach tourism. Coach drivers have been accused of being responsible for a series of deadly accidents in Taiwan. These fatal driver-made accidents had a great impact on the coach tourism industry. It has been reported that the fatal accidents occurred as a result of human error, most notably, driving while fatigued, rushing to the stop, or altered mental status [1,4,5] (see Table 1). The existing literature indicates that job stress may affect an individual’s overall well-being and possibly makes an individual exhausted, causing errors in daily life and work [6,7]
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