Abstract
This research aims to redesign the surveillance and scale processes of an international bulk company, with the aim of streamlining and improving them. The DMAIC Methodology was systematically applied at each stage from a structured approach that improved and optimized existing internal processes, clearly establishing the problem and objectives of the redesign to subsequently collect and analyze necessary information, establishing key measurement metrics that evaluated the success of the redesign. Once the causes and areas for improvement were identified, solutions were developed and changes were implemented in the structure of the processes. The results obtained were the redesign of the company's internal surveillance and scale processes with optimized times of 44 and 77 minutes respectively, obtaining a difference of 25 to 33 minutes, allowing the company to carry out a total of 900 loads per month in 28 minutes. per unit load.
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